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| Contact InformationService PoliciesTools | |||||
 Please review the following Gift Cents service policies: |
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Ordering Gift Cards Orders may be placed by phone, fax, email, or online 24 hours a day. When calling: Please leave a detailed message (option #3), including your name, your organization name, your telephone number, specific denominations requested, and your totals.When faxing: Please fill out the master tally form completely, calculating your gross and net totals. This way we can compare our figures with yours and verify the totals. Please call to verify that we have received your order. Gift cards will be sent via Priority Mail or delivery service to your organization. We will gladly overnight your order via DHL, UPS, or Federal Express for an additional charge. All packages are shipped signature required. Please count your cards upon receipt of your parcel, BEFORE you fill your individual orders. Any discrepancies must be reported to GIFT CENTS SCRIP within 24 hours of receipt or it will be assumed that the order is correct and no adjustments will be made. A Note Concerning Ordering Times Every effort will be made to fill orders that are paid for and received by 2PM EST on that same day.Back Order and Substitution Policy Occasionally we run out of certain denominations of gift cards. Please indicate whether we should substitute different denominations from those requested, or back order exactly as ordered. We never substitute one merchant for another.Paying for Your Order Payment must be received before orders are released for shipment. Checks or electronic bank drafts that are returned to us because of insufficient funds or bank routing changes will incur a $30.00 fee payable to GIFT CENTS.Return/Exchange Policy We understand that there are times you may want to return or exchange gift cards, which is why we have created a limited policy for returns and exchanges. In most cases, we encourage you to find a buyer in your organization by holding onto the gift cards in question until someone else orders the same cards. In other words, why go through the time and expense of a return or exchange when you know you'll sell those gift cards to another supporter soon anyway? Requests for returns or exchanges must come from the official scrip coordinator on record for your organization. The authorized scrip coordinator must obtain approval from Gift Cents before proceeding with any return or exchange. Scrip gift cards that are returned or exchanged must be submitted along with our Return/Exchange Request Form. All returns and exchanges must be made within 30 days of the order date. Returns and exchanges must be in their original state and be in saleable condition. If the gift cards being returned or exchanged are written on, expired, redeemed, stapled on or altered in any way, they will be considered non-refundable and non-exchangeable. Refunds will be credited to your account once returned gift cards or certificates are received. All returns and exchanges will incur a restocking fee of 10% of the face value of the gift cards, with a $5.00 minimum charge. Gift Cents will refund the purchase price of any gift card or certificate shipped in the last 45 days in the event of a store closure, with the condition that Gift Cents is able to get a similar refund from the vendor. Shipping costs to return or exchange gift cards must be paid for by the returnee. Gift cards returned as a result of an error by Gift Cents will be fully refunded, and any postage and handling costs will be reimbursed. Lost or Stolen Cards Since all gift cards are cash equivalent, GIFT CENTS SCRIP cannot accept responsibility for lost or stolen cards after they are received by your organization.All sales are final. |
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